NYPD Veteran and 9/11 first responder Frank Iovine knocked it out of the park in May with his talk on professionalism in the workplace, delivered to an international construction company in Boston, MA. He covered a very emotional retelling of his experience at ground zero during and after 9/11, his realisations and triggers that prompted new behaviour. He enabled a group sharing exercise, and put together a tool box of skills to manage diversity and professionalism.
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