How to Build a World Class Service Company

Service in America has been slipping for well over a decade now. Why? Mission, vision, value statements promise great things but fall far short on delivering them. Why? More importantly, how do we fix all this? If you want to be best in class, or even world class....I can show you how at every single level and with every single associate that works for your organization. I have delivered well over 10K training events focused on delivering the highest levels of service and I have personally delivered over 1700 speaking events, most being the keynote. I will start this session by conducting an autopsy on today's service levels and then from there will get practical and tactical on how you can be best in class, or even world class in service. Lastly, I will also show you how to keep this growing short and long-term so the skills never go away, in spite of turn-over and cut-backs. This session GUARANTEES success or we don't get paid.